NBFS field notes
NBFS field notes
Introducing Easy Cancel Order – Cancel and Reorder orders through the app without customer support.
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Collected facts
Easy Cancel Order lets customers cancel orders easily, with or without a refund,directly from order status and detail pages,no support needed. They can also reorder past purchases in one click for a smoother shopping experience. Store owners can customize cancel and reorder buttons to fit their brand and collect cancellation reasons for valuable insights.By gathering feedback on why orders are cancelled, businesses can improve services, enhance customer satisfaction, and reduce support workload.
Structured evaluations
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| Metric | Median | Responses | Distribution 1→5 |
|---|---|---|---|
| Setup & Ease of Use | — | 0 | 0 / 0 / 0 / 0 / 0 |
| UX/UI | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Listing Accuracy | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Reliability & Performance | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Support | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Value for Money | — | 0 | 0 / 0 / 0 / 0 / 0 |
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External NBFS sticker
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