NBFS field notes
NBFS field notes
Let customers cancel/edit orders themselves. Reduce support tickets with self-service cancellation.
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Collected facts
Eliminate support debt with self-service order cancellations and edits. Order Undo adds "Cancel" & "Edit" buttons to customer accounts and thank you pages. Set custom windows (mins/hrs/seconds), collect reasons, and automate refunds/restocking. The "Edit" feature cancels the order and restores the cart for instant changes. Fully compatible with New Customer Accounts, Checkout, and themes. Save time, reduce tickets, and give customers the control they want for a seamless, modern experience.
Structured evaluations
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| Metric | Median | Responses | Distribution 1→5 |
|---|---|---|---|
| Setup & Ease of Use | — | 0 | 0 / 0 / 0 / 0 / 0 |
| UX/UI | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Listing Accuracy | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Reliability & Performance | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Support | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Value for Money | — | 0 | 0 / 0 / 0 / 0 / 0 |
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External NBFS sticker
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