NBFS field notes
NBFS field notes
DIY Tax Exempt Checkout allows a shopper to claim tax-exempt status for an order.
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Collected facts
Makes the process of claiming tax-exempt status part of the order placement process, enabling 24/7 checkouts. This reduces the amount of, and potentially the need for, one-on-one communication between the merchant and the customer. As a result, the speed of processing tax-exempt orders is improved and there is less friction in the purchasing process for tax-exempt customers.
Structured evaluations
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| Metric | Median | Responses | Distribution 1→5 |
|---|---|---|---|
| Setup & Ease of Use | — | 0 | 0 / 0 / 0 / 0 / 0 |
| UX/UI | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Listing Accuracy | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Reliability & Performance | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Support | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Value for Money | — | 0 | 0 / 0 / 0 / 0 / 0 |
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External NBFS sticker
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