NBFS field notes
NBFS field notes
Proactively inform customers with automated tracking emails, reducing support and chargebacks.
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Collected facts
TrackingMania automates your entire post-purchase communication. Our system sends up to 22 timed, multilingual email updates, guiding your customer from order confirmation to delivery. Integrate a branded tracking page directly in your store, providing real-time updates. This proactive approach drastically reduces "Where Is My Order?" (WISMO) inquiries and chargebacks, freeing up your team and increasing customer trust and satisfaction. Communicate with customers in 22+ languages.
Structured evaluations
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| Metric | Median | Responses | Distribution 1→5 |
|---|---|---|---|
| Setup & Ease of Use | — | 0 | 0 / 0 / 0 / 0 / 0 |
| UX/UI | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Listing Accuracy | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Reliability & Performance | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Support | — | 0 | 0 / 0 / 0 / 0 / 0 |
| Value for Money | — | 0 | 0 / 0 / 0 / 0 / 0 |
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External NBFS sticker
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