17TRACK Order Tracking

Name: 17TRACK Order Tracking
Brand: 17TRACK
Rating: 4.9 (3594 reviews)

Pricing: Free plan available
Rating: 4.9 (3,594)
Developer: 17TRACK

Install

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Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales

Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care

Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
Automated Email Notifications: Send shipping updates to build customer trust.
Hide All China Info: Protect your brand with a one-click dropshipping mode.
Shipping Analytics: Optimize carrier performance with data-driven insights.

Popular with stores like yours: Based in United States

Languages

English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Portuguese (Brazil), Czech, Danish, Chinese (Traditional), and Russian

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Judge.me
Klaviyo
Loox
Omnisend
PayPal
Trustpilot

Pricing

Choose the plan that best fits your business.

Free

Features

50 shipments per month
Access 3,300+ carriers
Branded tracking page
PayPal integration
Dropshipping mode
Custom shipment alert

Basic

$9 / month

or $86/year and save 20%

Features

200 shipments per month
Customize tracking page
Tracking number redirection
Shopify shipping status and emails
Email notifications
Basic analytics

Pro

$49 / month

or $470/year and save 20%

Features

1000 shipments per month
Seller notifications
Shipments export
Multilingual email notification
Remove 17TRACK branding
Multilingual tracking pages
Estimated Delivery Date (EDD)

Premium

$159 / month

or $1,526/year and save 20%

Features

2000 shipments per month
Customize email triggers
Transit time analysis
On-time delivery analysis
Exception orders analysis
Split order email notifications

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (3,594)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
3.4K
3% of ratings are 4 stars
105
1% of ratings are 3 stars
20
0% of ratings are 2 stars
5
1% of ratings are 1 stars
30

All reviews

July 9, 2026

So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.

NovexaTech

United States

7 days using the app

July 3, 2026

1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a retention discount you never intend to deliver is bait and switch. Cancelled for good.

mySheepi

United States

Over 2 years using the app

17TRACK replied July 7, 2026

Dear User,

We sincerely apologize for the unpleasant experience you encountered. Thank you for taking the time to provide this honest feedback—we understand that the promised discount was not applied on time after you explicitly chose to continue your subscription, causing you distress and inconvenience.

Upon receiving your feedback, we immediately arranged for a Customer Success Manager to email you your exclusive discount code. Please check your inbox (and be sure to check your spam folder as well). If you cannot find the email or have any questions, please reply directly to this email or contact our official customer service channels, and we will prioritize your request immediately.

We have assigned a dedicated representative to follow up with you, and any future inquiries will be addressed promptly. Your feedback has also prompted us to re-evaluate our internal processes—we are currently optimizing our follow-up mechanisms to prevent similar oversights at the source and ensure that every promise is fulfilled proactively and in a timely manner.

Once again, we sincerely apologize and thank you for your patience and understanding.

Sincerely,

The 17TRACK Customer Service Team

June 27, 2026

I've been using **17TRACK Order Tracking** for my Shopify store, **himpall.com**, and it's been a great experience. The app works smoothly, provides accurate tracking updates, and helps keep my customers informed about their orders.

The support team is excellent and truly appreciates their customers. A special thanks to **Jay**, who was very helpful, professional, and quick to resolve my questions. His support made the experience even better.

I highly recommend this app to any Shopify store owner looking for a reliable order tracking solution.

HimPall

United States

6 months using the app