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Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
Languages
English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)
Works with
- Checkout
- Aircall
- ChatGPT
- Gmail
- Klaviyo
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
External charges may be billed by Crisp separately from your Shopify invoice. Learn more
Free
Free
Features
- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- Contact form
Mini
$45 / month
Features
- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- Messenger
- Custom Email Domain
- Outlook Integration
- Gmail Integration
14-day free trial
Essentials
$95 / month
Features
- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- Limited AI Automations
- WhatsApp, Instagram & SMS
- Klaviyo
14-day free trial
Plus
$295 / month
10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month
Features
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- Unlimited AI Site Search
- Advanced Analytics
- Customer Portal
- &more
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (30)
Crisp is the Backbone of Our Lean, Mean Tech Stack
Reviewed by: Ian (Founder, WALL ART by Sonia)
As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more.
The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are.
If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.
Very professional and complete helpdesk Chat app.
New features and updates keep rolling out on a regular basis.
Keep up the good work guys!
Pieter-Willem
Founder Stoked
We're really glad to see our AI-powered helpdesk helps you with your customer support!
Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !
Merci pour votre retour au sujet de notre solution de gestion du service client. Ravi de voir que vous notre plateforme vous facilite la vie dans votre travail de tous les jours !
Support
App support provided by Crisp.
Resources
Launched
December 16, 2022
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