Blockify Fraud Filter, Blocker

Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store.

You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected.

The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused.

We've already escalated this to our product team to improve so no other merchant has to go through the same experience.

We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended.

Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.

Thank you so much for this incredible and detailed review 🙌

We’re truly grateful you took the time to share your experience. Configuring a complex Shopify Markets setup, especially with a dedicated Japan Market and custom redirect behavior, can be quite involved, so we’re really glad we could work closely with you to get everything functioning exactly as needed.

It means a lot to hear that our team’s responsiveness, technical knowledge, and proactive support stood out. From redirect customization to staff access, IP whitelisting, and VPN monitoring, our goal is always to provide complete and reliable protection tailored to each store’s setup.

Your recommendation truly means a lot to the entire Blockify team. Thank you again for your trust and partnership. We’re always here whenever you need us 🚀

Thank you so much for sharing your experience 🙌

We’re really glad to hear you’re impressed so far, especially while dealing with something as frustrating as card testing. It’s great that Cam was able to help you set up an alternative protection method to strengthen your defenses beyond basic IP blocking.

We’re hopeful this will put an end to those bypass attempts and give you some well‑deserved peace of mind. If you notice anything or need further adjustments, we’re always here to help 🚀