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Manage customer conversations in one inbox. Reply faster with AI and team handoff.
Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
Languages
Spanish, English, Portuguese (Brazil), Portuguese (Portugal), and French
Works with
- Shopify Admin
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
FREE
Free
Starter
$29 / month
or $329/year and save 5%
Pro
$49 / month
or $550/year and save 6%
Business
$129 / month
or $1,490/year and save 4%
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Excelente, funciona perfecto!! Ayuda a que los clientes tengan una mejor experiencia en nuestra página y eso genera mayor conversión.
Excelente aplicación. Probamos varias opciones y Botwala fue la que mejor entendió nuestros productos y respondió de forma natural a las consultas de los clientes. La configuración fue rápida, el soporte ha sido muy bueno y realmente aporta valor a la tienda. Totalmente recomendada para cualquier ecommerce en Shopify.
Support
App support provided by Botwala.
Resources
This developer doesn't offer direct support in English.
Developer
Pelluhue, Pelluhue, ML, 000000, CL
Launched
July 6, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days, shipping information
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Edit Online Store
Online Store pages, Online Store script tags, checkout page
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