Fin AI Agent & Intercom
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Fin for Ecommerce and Intercom are built to deliver perfect customer experiences.
Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.
- Fin helps shoppers discover products, answer questions, & resolve order queries
- One conversation, shopping and support in a single experience
- Edit shipping info, issue refunds, and create orders without leaving Intercom
- Multi-store support: connect all Shopify stores to one workspace in minutes
- Track Shopify events and use customer data to send targeted messages
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Categories
Real-time messaging
Automated responses
Channels
Pricing
Choose the plan that best fits your business.
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Fin AI Agent
$0.99 one-time charge
per outcome
Features
- With Intercom or your current helpdesk
Essential
$39 / month
or $348/year and save 26%
per seat
Features
- Customer support for small businesses
14-day free trial
Advanced
$99 / month
or $1,020/year and save 14%
per seat
Features
- Powerful AI features for growing teams.
14-day free trial
Expert
$139 / month
or $1,584/year and save 5%
per seat
Features
- Security and reporting for larger teams.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (18)
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer
I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
Support
App support provided by Intercom.
Resources
Launched
August 31, 2016
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