eDesk ‑ AI, Helpdesk & Chat
- Pricing
-
From $49/month. Free trial available.
- Rating
- 4.8 (28)
- Developer
- xSellco Ltd
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eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Languages
English, French, German, Spanish, and Italian
Works with
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Essential
$49 / month
or $468/year and save 20%
Features
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14-day free trial
Growth
$115 / month
or $1,068/year and save 23%
Features
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14-day free trial
Professional
$149 / month
or $1,428/year and save 20%
Features
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (28)
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier. Simple to use, very good, links everything to one app
Support
App support provided by xSellco Ltd.
Resources
Developer
Launched
July 12, 2016
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