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Relay texts customers who abandon checkout, has a real AI conversation, and brings them back to buy.
When a customer leaves items at checkout, Relay sends them an SMS and starts a real two-way conversation. The AI knows your products, pricing, shipping, and policies. If a customer asks "does this come in blue?" or "how fast is delivery?", it answers with real data from your store. Relay tries to close at full price first. It only offers a discount if the customer genuinely needs a nudge. No templates to configure, no flows to build. Install the app, and it starts recovering carts automatically.
- AI sales agent trained to close, not just chat. Recovers carts through SMS.
- Auto-syncs products, pricing, policies, and inventory for real-time answers
- Margin-protecting discounts that only trigger as a last resort, not a default
- Multi-currency support that auto-detects the customer's local currency
- Conversion funnel dashboard tracking every message, reply, and recovery
Languages
English
Works with
- Checkout
- Shopify Admin
Categories
Pricing
Choose the plan that best fits your business.
Spark
$29 / month
Features
- 400 credits per month ($0.1 overage)
- AI two-way conversations, zero setup
- Recovery and revenue dashboard
- Automatic discounts
- Multi-currency support
- Conversation logs (read-only)
- Up to 2 knowledge base documents
- Product sync every 7 days
14-day free trial
Engage
$79 / month
Features
- 1,300 credits per month ($0.085 overage)
- Everything in Spark, plus:
- Up to 5 knowledge base documents
- Product sync every 3 days
Convert
$199 / month
Features
- 3,850 credits per month ($0.075 overage)
- Everything in Engage, plus:
- Daily product sync
- Up to 15 knowledge base documents
- Priority support
Scale
$499 / month
Features
- 11.3K credits per month ($0.065 overage)
- Everything in Convert, plus:
- Product sync every 6 hours
- Up to 50 knowledge base documents
- Founder-led onboarding
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Setup took 3 minutes. I moved from Klaviyo and already recovered two carts, both at full price without a discount code. For $29/mo that already paid for itself. Way simpler than setting up Klaviyo flows.
Support
App support provided by Relay.
Resources
Launched
May 13, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, publications of products on sales channels, product listings, collections
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View orders
All order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit Online Store
Checkout page, Online Store pages
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View Shopify admin
Legal policies
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View other data
Product and variant inventory
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