ReturnWise Returns & Exchanges
- Pricing
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Free plan available. Usage charges apply. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- BrightLayer Lab LLC
Featured images gallery
Turn returns into exchanges or bonus store credit instead of refunds. Keep revenue in your store.
Most returns end in a cash refund — revenue that leaves the store for good. Return Wise gives shoppers a branded self-serve portal that offers exchanges and store credit with an optional bonus before a cash refund. Set return windows, eligibility, fees, and label rules once — an AI assistant can draft them for you — and the portal applies them automatically. Photo review and abuse checks keep you in control, and analytics show the revenue you kept.
- Turn refunds into store credit with an optional bonus to keep revenue
- Offer exchanges for a different size, color, or product instead of refunds
- Prepaid labels or box-free QR code drop-off, matched to your return policies
- Offer 'keep it' credit to recover returns you'd otherwise refund
- Stop return abuse by flagging and limiting serial returners
Languages
English
Works with
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
Additional return
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 5 returns per month
- Store credit & original-payment refunds
- English customer portal
- Self-serve customer return portal
Starter
$14.99 / month
Plus usage charges
Features
- 50 returns per month
- Bonus store credit incentives
- One-click original-payment refunds
- Inventory restock (single location)
- Basic rule engine (up to 4 rules)
- Customer photo uploads
- Same-product exchange
- Spanish & Portuguese portal
Usage
Cost per unit
Additional return
$0.40
7-day free trial
Growth
$49.99 / month
Plus usage charges
Features
- 200 returns per month
- Unlimited rules + AI policy assistant
- Abuse blocking, alerts & audit trail
- Automated multi-currency refunds
- Prepaid labels: free, paid, or self-ship
- Custom translations
- Keep-it offers & return fees
- "Shop the store" exchanges + bonuses
Usage
Cost per unit
Additional return
$0.25
7-day free trial
Pro
$99.99 / month
Plus usage charges
Features
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- AI photo evaluation of return uploads
- Manager approvals & staff roles
- AI return-reason insights
- Advanced analytics
- Priority support
Usage
Cost per unit
Additional return
$0.15
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by BrightLayer Lab LLC.
Resources
Developer
Launched
May 25, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store credit, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
All order history for the last 60 days, returns, draft orders
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Edit store credit
Store credit account transactions
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Edit Online Store
Online Store page content on a path controlled by the app
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Edit Shopify admin
Files
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View other data
Locations
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