Shiprocket Promise

Pathetic experience with this app and support team.

The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore.

We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged.

The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it?

This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount.

Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.

Two stars detuct
Bcz of advertising way of shiprocket. If I am paying for any app i would not show it on my site. i have installed almost 10 apps in my website if everyone will do advertising my site will looks cheap. this is the big reason i will delete this app after trial.

One Star detuct 2 reasons
getting worng infomation that i got 4 orders yesterday in my online orders but i did not have any single order on my site yesterday.

i also dont know which customer getting which date and how i will complete my promise which is visible on my site

(EG: if date of the delivery visible for visitor after 4 days. how i will know that my website shows delivery on that day. I contact shiprocket but they have no idea about it)

Customer give us 1 star rating for uneducted courier partners. I have filled NDR and also conversation on conference call with customer. but still parcel not delivered.
We get returns almost 25%
10 % customers which we understand.
15% returns bcz of shiprocket's poor system.

In this way promise app will not work. Its just a fake promise to customers. We are going change our courier partners

follow up review 02 May:
I wanted to give a detailed follow-up on my recent issue with Shiprocket. I'm pleased to say that they swiftly addressed and resolved the problem. Their professionalism and proactive approach were impressive overall, I am thoroughly impressed with the level of service provided by Shiprocket. They have exceeded my expectations in every aspect, from their responsiveness to their dedication to resolving the issue effectively. I am confident in recommending Shiprocket to others based on my positive experience, and I look forward to continuing to utilize their services in the future. Thank you once again to the entire Shiprocket team for their outstanding support and assistance.

1st review April 25: The current app is practically useless. It displays incorrect dates and even shows the same date for different locations. For instance, Mumbai and Delhi should have different delivery dates, but they're identical. Moreover, the delivery dates for other locations, like Hyderabad, vary by one or two days inconsistently. The expected delivery date should align with the respective business practices. If an item is shipped within one or two days, it should calculate the average delivery date based on various courier partners and show an average date. This app's functionality is severely lacking and needs significant improvement.