Webkul Odoo Connector

Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.

After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.

The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.

We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul

We’re glad to hear that you’ve been using the connector successfully for the past 9 months and that our support team has been consistently helpful in setting up options and resolving issues. Your point about understanding Odoo processes is absolutely valid, and we appreciate you highlighting it for other users.

Thank you for trusting Webkul. We look forward to continuing to support you and your business going forward.

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how important reliable product and inventory synchronization is for your business.

Our Odoo–Shopify connector is used successfully by many merchants, and in most cases, synchronization issues are related to initial configuration, version compatibility, or specific workflow requirements on the Odoo side. These are typically resolved once we review the setup in detail.

Regarding support, we sincerely apologize if our assistance did not meet your expectations. That is not the experience we aim to deliver. We would genuinely like the opportunity to investigate your case thoroughly and help resolve the issue.

We request you to please reach out to us at support@webkul.com
(or reply to the existing ticket, if any) with your store URL, Odoo version, and the challenges you’re facing. Our technical team will review the matter on priority and work with you toward a resolution.