Featured images gallery
Shopify POS is the only point of sale that’s as good at selling in person as it is online.
Shopify POS unifies your online and retail stores to strengthen sales conversions everywhere you sell, streamline store management, and helps you build stronger relationships with your customers. It has all the essential features you need to make sales, track performance, and manage customers, orders, and inventory. With local pickup and delivery—and the ability to sell inventory from other locations—you can reach more customers and give them seamless shopping experiences.
- Convert more with features like local pickup, email carts and ship to customer.
- Keep customer profiles, product details and inventory levels at your fingertips.
- Sell and accept gift cards, split payments, returns and exchanges.
- Accept payments anywhere with always-ready retail check out hardware.
- Omnichannel built-in tools to manage your online and in-store in one place.
Languages
English, Danish, German, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Dutch, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional), Spanish, Czech, Polish, and Vietnamese
Works with
- Shopify POS
- Shopify Admin
Categories
POS
Inventory management
Staff management
Pricing
Choose the plan that best fits your business.
Shopify POS Lite
Free
Features
- Included with all Shopify plans.
- Best for selling at pop-ups, markets and fairs.
Shopify POS Pro
$89 / month
Features
- $89/month per location
- Try Shopify POS Pro features with a 14-day free trial.
- Best for selling at brick-and-mortar stores.
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (373)
Overpriced, slow, and not designed for real retail use
We have been using Shopify for over 8 years, and switched to Shopify POS Pro 6 months ago for our gallery in Sitges after more than 2.5 years using Square, which worked flawlessly: fast, intuitive, and perfectly adapted to retail operations.
The decision to move to Shopify POS was driven by the need to centralize inventory and connect in-store and online sales. On paper, it made sense. In reality, the experience has been consistently frustrating.
⸻
1. Pricing is completely disconnected from value
Shopify offers its core e-commerce platform starting at around €29/month, yet charges €79/month per location for POS Pro just to unlock basic retail features.
The standard POS version is simply not usable in a professional context:
no proper sales reporting
no breakdown by payment method (cash vs card)
no staff attribution
These are not advanced features. They are the minimum expected in any POS system.
⸻
2. Slow and inefficient user experience
The app feels sluggish in daily use:
slow navigation between screens
delays when switching between products, cart, and checkout
lack of fluidity during busy store moments
In retail, speed is critical. This directly impacts customer experience.
⸻
3. Sales data is not usable in real time
sales statistics take a long time to update
no reliable real-time view of performance
difficult to reconcile daily revenue
With Square, everything was instant and clear. Here, it feels delayed and unreliable.
⸻
4. Reporting limitations (especially without POS Pro)
impossible to properly track total revenue in the free version
no clear breakdown by payment method
confusing tax-inclusive vs tax-exclusive reporting
For a physical store, this is a major issue.
⸻
5. Inventory management from POS is unnecessarily complex
Adjusting stock directly from the POS is:
not intuitive
too many steps
not designed for quick retail operations
This should be simple and fast. It is neither.
⸻
6. Missing basic usability features
Despite being available on mobile devices:
no biometric login (fingerprint / Face ID) for staff
no fast user switching for sellers
This makes daily use slower and less secure than it should be.
⸻
7. Not a true retail product
Shopify POS feels like an add-on to an e-commerce platform, not a tool built for real-world retail.
After years with Square, the difference is clear:
Square is fast, retail-first, and reliable
Shopify POS is slower, restricted, and overpriced
⸻
When opening our second gallery, we naturally considered rolling out POS Pro there as well. At €79 per month per location for this level of functionality, the answer was a clear no.
After 8 years using Shopify, this is particularly disappointing. We adopted Shopify POS to simplify operations, but it is adding friction instead.
If this does not improve significantly, it will push us to reconsider our entire reliance on Shopify, including for e-commerce. We value well-designed, fairly priced tools and do not appreciate feeling locked into an ecosystem where essential functionality is either missing or unreasonably priced.
Thank you for this detailed feedback. We appreciate that you have used Shopify for so many years. Your direct comparison to Square and specific points about POS Pro pricing, app performance, real-time data, reporting limitations, and missing features like biometric login provide valuable perspective on professional retail needs. We appreciate you sharing this comprehensive review and are always trying to improve the Shopify POS App.
The POS app is very unstable. It keeps disconnecting from Shopify card reader and Shopify tested printer. It also requires admin sign in every couple of days. Card reader sometimes cannot b connected at all. Android Tap to Pay in this app is not working on one of our devices, even though the device supports it and meets every requirement needed (and used to work previously). Talking with Shopify support is endless.
Thank you for this detailed feedback. Hardware disconnections and frequent sign-ins shouldn't interrupt your workflow. Sometimes we need to work with more Technical teams that require more advanced troubleshooting and investigation but we understand how that may seem endless.
Really horrible in term of reporting and session management. They keep removing features.
From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS.
Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Hi there, thanks for sharing your feedback with us. I can see how you relied on those reporting and session details to track POS orders, and I understand why this feels like Shopify is taking tools away. We’d certainly like to review what you’re trying to track and help you find the best way to do it with what’s available today. Please start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’ll find solutions to support you with this! Rick, Shopify Support
Support
App support provided by Shopify.
Resources
Launched
August 28, 2013
Featured in
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
