Zendesk AI Agent By Adelante
- Pricing
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From $99/month. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Adelante LTD
Featured images gallery
Done-for-you AI agent that resolves 80%+ of Zendesk tickets using live orders + policy data.
Most Shopify support tickets repeat: WISMO, returns, exchanges, address changes, sizing. Generic bots guess from help-center text and create extra work. Adelante is a Done For You AI support agent that runs inside Zendesk and reads live ecommerce data (orders, shipping, products, customers) to resolve 80%+ of tickets. It takes approved actions, applies your policies and SOPs, and hands off to a human with full context when judgment is needed. We build, test, and manage it. Live in ~10 days.
- Resolves 80%+ of tickets: WISMO, returns, exchanges, order edits
- Reads live order data, shipping, product & customer profiles in Zendesk
- Takes approved actions — edits orders, starts returns, sends labels
- Runs according to your policies and SOPs with clear chain of thought
- Hands off to a human with full context when it can't auto solve.
Languages
English
Works with
- Shopify Admin
- Email Marketing
- Sunshine Conversations
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
100 Messages/Month
$99 / month
or $990/year and save 17%
Features
- Unlimited channels integrations
- Custom training on your brand
- Single language support
- Human handoff when needed
- Read Shopify Data (Order Data/Profiles)
- Native Zendesk integration via ZD App
- Text Based Product Recommendations
- Ticket tagging to build Zendesk reports
7-day free trial
5K Messages/Month
$800 / month
or $8,000/year and save 17%
Features
- Unlimited channels integrations
- Custom training on your brand
- Multi-language support
- Real-time AI Agent analytics dashboard
- Human handoff when needed
- Execute Shopify Actions
- Visual Product Recommendations Search
- Native Zendesk integration via ZD App
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The system implementation process was smooth, and the service is fast and perfectly tailored to all our needs. The bot feels human and reduced the number of inquiries forwarded to live agents by over 85% within the first month of setup. Highly recommended for any e-commerce site looking to streamline their operations!
It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?"
It resolves tickets end to end, and customers outside working hours still get real answers instead of a "we'll get back to you" message.
When we started we agreed the goal is solving at least 70% of our monthly tickets, right now it covers just over 50% and we have Tamir's promise to keep working and approving until we reach that goal.
Honestly, one of the biggest achievements we've had this year.
Support
App support provided by Adelante LTD.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, custom data
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View customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information
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View custom data
Metaobject definitions, metaobjects
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View other data
Locations
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