ZigZag Returns & Exchanges
- Pricing
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From $20/month. Free trial available.
- Rating
- 4.7 (192)
- Developer
- ZigZag Global Ltd
Featured images gallery
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks.
- Domestic and international returns back to UK from 30+ countries internationally
- Save the Sale with Shop Now and Shop Later features by ZigZag
- Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
- One-click refund approval and original order updating for exchanges
- Customisable notifications to keep customers informed and reduce support efforts
Languages
English
Works with
- Shopify Admin
- DPD
- Evri
- Royal Mail
- UPS
- USPS
- Yodel
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more
Silver
$20 / month
For scaling retailers who need more volume and cross-border returns
Features
- Everything in Free plus:
- 100 returns incl. + extras pay-as-you-go
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
- Outbound order withdrawn by the customer
Gold
$50 / month
For high-volume retailers needing automation and savings
Features
- Everything in Silver plus:
- 300 returns incl. + extras pay-as-you-go
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
- Outbound order withdrawn by the customer
Platinum
$199 / month
For retailers wanting to retain sales by encouraging customers to exchange for any item (US, CA, JP - coming soon!)
Features
- Everything in Gold plus:
- 500 returns incl. + pay-as-you-go
- Exchanges across variants and categories
- Shop Now swaps on higher-value
- Shop Later incentives with bonus credit
- Outbound order withdrawn by the customer
- Dynamic refund workflows
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (192)
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
Support
App support provided by ZigZag Global Ltd.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin
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View customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Merchant managed fulfillment, all order history, draft orders, returns
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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Edit other data
Locations, Shopify Markets settings, price rules, product and variant inventory, payment terms
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